Quality Design, Safety and Service Reflects in All They Do
“They almost seem like they’re not real,” says Bill Daubmann, MY Shower Door president, founder and co-owner, on the over 3,300 glowing Google reviews the frameless glass shower door company has received from satisfied customers. “All of those people have taken the time to write them. We have an overall Google rating of 4.997, and the reviews are all very consistent,” he said. (A common theme: Installers are on time, professional and clean up after themselves.)
By Susan Shalhoub
People want to learn about other people’s experiences with a company. Google reviews offer this window to those experiences. They are our common-day word of mouth.
But where people head online for company reviews these days, Bill knows customers still appreciate in-person conversations when it comes to the next step: Selecting products from that company.
So, MY Shower Door welcomes their customers into nine frameless shower door showrooms across Florida. Customers can come in, meet experienced teams to guide them through the frameless glass shower enclosures available to them, and see MY Shower Door’s product lines, which it designs and manufactures right in Fort Myers.
“This reduces prices for customers. You’re getting our brand of shower doors, such as MY Pivot and MY Slide – our glass, our hinges and our handles,” Bill said, while other shower door companies install generic products. MY Shower Door designs undergo multiple modifications based on marketplace feedback, and result in safety features like pivot hinges that make it impossible for glass to slip out; bumpers to prevent glass shattering if the door is slid open too quickly; and an even-weight distribution hanger for sliding doors to prevent glass from sagging and the door dragging over time, which could create breakage and potential injury.
These differences matter to customers. All have helped launch MY Shower Door to a spot on the Inc. 5000 Fastest-Growing Private Companies in America time and time again.
Referrals from happy customers have helped build the business - now celebrating its 20th year in Florida - along the way.
“We just installed our 110,000th shower door,” said Bill, who had 15 years of industry experience before moving South. He now co-owns the business here with his sons Keith and Doug, with 170 employees across The Sunshine State. “We now install about 200 to 250 shower doors every week.”
Instilling trust with A+ installations
If your commitment to excellence stops with design and manufacturing, customer safety and satisfaction will suffer. Realizing this, Bill, Keith and Doug created MY Shower Door University, going above and beyond traditional installer training methods.
MY Shower Door is the only glass shower door company with full-time installation trainers on its payroll. Instruction is never outsourced. The company created its own intensive course leading to certification, prioritizing training of installers to handle glass properly and use correct protocol when going into customers’ homes.
MY Shower Door doesn’t only know about shower doors, either.
MY Architectural Glass is their Naples showroom of architectural glass office partitions and wine closets where customers can also visit, ask questions and explore choices available to them.
With multiple locations and areas of expertise, MY Shower Door is the glass expert, reflected in online reviews, quality showrooms and through their stringent installation training standards, always putting superior design (and safety) first.